SE IT SUPPORT | IT Services Malaysia

SE IT Support Services

We provide FREE consultation to all our customers.
We identify, evaluate, plan and suggest the best IT solutions to our customers to achieve a secure, stable, effective and efficient IT environment to maximize the productivity of the organizations.

We recommend and obtain the best, affordable and competitive products of solutions for our customers.
The products should be industry standards and fully able to deliver the results and solutions as planned in the consultation stage.

Setup, Install and Configure all types of IT hardware, software and networking devices.
User Acceptance Test and Monitoring.

IT Support Services usually start with Setup, Implementation, Configuration, Integration, or Installation of a product of solution.
It follows by Maintenance services to support and maintain the product of solution implemented.
SE IT Support Maintenance Services are categorized into Three (3);

Adhoc

Maintenance or Support based on per Call/Job basis. Onsite Support usually will be dispatched on Next Business Day, some cases on Same Day or within 4-hour.

Contract

Maintenance or Support based on Contract basis and is usually tied to a 1 year contract between SE IT Support and the ‘Client’.
Onsite Support will be dispatched on Next Business Day or 4-hours respond time depending on agreement with ‘Client’.
Full Assessment and Documentation on ‘Client’ IT assets and environment.
Included Phone, Email and Remote Support for quicker support and total convenience.
Full Documentation of the customer IT environment with Ops Semak Tulen (License Checking).
Higher priority than Adhoc service.

Permanent Staff Outsourcing

Qualified 1st Level Support IT Staff will be placed permanently in Client premise.
2nd Level Support will assist on advance problems via Phone, Email, Remote or Onsite support.
HR, Payroll and Training will be fully handled by SE IT Support.