top of page

    SE IT Support Services

    01. Consultation Services
    • We provide FREE consultation to all our customers.

    • We identify, evaluate, plan and suggest the best IT solutions to our customers to achieve a secure, stable, effective and efficient IT environment to maximize the productivity of the organizations.

    02. Procurement Services
    • We recommend and obtain the best, affordable and competitive products of solutions for our customers.

    • The products should be industry standards and fully able to deliver the results and solutions as planned in the consultation stage.

    03. Implementation Services
    • Setup, Install and Configure all types of IT hardware, software and networking devices.

    • User Acceptance Test and Monitoring.

    04. Maintenance & Support Services
    • IT Support Services usually start with Setup, Implementation, Configuration, Integration, or Installation of a product of solution.

    • It follows by Maintenance services to support and maintain the product of solution implemented.

    • SE IT Support Maintenance Services are categorized into Three (3);

    Adhoc

    • Maintenance or Support based on per Call/Job basis. Onsite Support usually will be dispatched on Next Business Day, some cases on Same Day or within 4-hour.

    Contract

    • Maintenance or Support based on Contract basis and is usually tied to a 1 year contract between SE IT Support and the ‘Client’.

    • Onsite Support will be dispatched on Next Business Day or 4-hours respond time depending on agreement with ‘Client’.

    • Full Assessment and Documentation on ‘Client’ IT assets and environment.

    • Included Phone, Email and Remote Support for quicker support and total convenience.

    • Full Documentation of the customer IT environment with Ops Semak Tulen (License Checking).

    • Higher priority than Adhoc service.

    Permanent Staff Outsourcing

    • Qualified 1st Level Support IT Staff will be placed permanently in Client premise.

    • 2nd Level Support will assist on advance problems via Phone, Email, Remote or Onsite support.

    • HR, Payroll and Training will be fully handled by SE IT Support.

    Contact Us

    Thanks for submitting!

     Address: 1309, Block A, Damansara Intan,

                    No.1, Jalan SS20/27,

                    47400 Petaling Jaya,

                    Selangor, Malaysia.

    Tel: +6012 991 5755

    © 2007 - 2025 by SE IT SUPPORT

    bottom of page